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Everybody Has Something to Say!!

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The other day I took my daughter to see her doctor. While we were waiting in the office, I notice a quote framed on the wall attributed to Mahatma Gandhi

"A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so."

I really liked this quote, especially in today's retail climate. I really feel that these words almost summarize much of what I have been saying in my blog thus far. Who knew Gandhi was into marketing too??!!

After I read this I thought about all the "quotes" that have been hanging in my various stockrooms, or offices over the years. I thought it would be fun to share several quotes to get people thinking. Please feel free to add any that you have been motivated by.

A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition. - James Cash Penney

Failure is only the opportunity to begin again more intelligently. - Henry Ford

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. - Jeff Bezos

A problem is a chance for you to do your best. - Duke Ellington

I see myself as a true modernist. Even when I do a traditional gown, I give it a modern twist. I go to the past for research. I need to know what came before so I can break the rules. - Vera Wang

Making the simple complicated is commonplace; making the complicated simple, awesomely simple, that's creativity. - Charles Mingus

That's the secret of entertaining. You make your guests feel welcome and at home. If you do that honestly, the rest takes care of itself. - Barbara Hall

As the purse is emptied, the heart is filled. - Victor Hugo (this one should be next to every register!!)

Mission is at the heart of what you do as a team. Goals are merely steps along the way to achievement. - Patrick Dixon

Your company's most valuable asset is how it is known to its customers. - Brian Tracy
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  1. AnonymousJuly 9, 2009 at 7:24 PM

    Those who need quotes on a wall aren't committed enough to the thought. - Gene Russell

    ReplyDelete

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